Exceed your highest expectations

When you pay in full for your international travel tickets for a registered common carrier with your Visa Debit Platinum you will receive, free of charge and in any country in the world, protection against accidents or medical emergencies that happen outside of your country of residence.

Your international emergency medical services will cover you, cardholder, your spouse, and children under 23 years of age, in case of accidents or medical emergencies that occur when you are enjoying your trips abroad. These services include medical, dental, prescription, and lodging and transportation expenses as defined in the terms and conditions. This service also provides you with the Schengen Certificate for your trips to Europe. You will have up to thirty days to open a claim case. This protection covers trips of up to sixty days of length.

When you reserve and pay in full your auto rental with your Visa Debit Platinum and decline the CDW/LDW insurances offered by the auto rental agency, you will receive, free of charge and in any country in the world, including your own country, protection against theft or damages that the vehicle might suffer.

Your auto rental insurance will protect the rented vehicle against damages due to collisions, theft, vandalism, fires, and partial or total accidents. Rental reservation and payment in full must be made with your Visa Debit Platinum. This insurance covers you, the cardholder, and all other registered drivers in the auto rental contract. You will have up to thirty days to open a claim case.

If you bought a new item with your Visa Platinum, and it gets stolen or accidentally damaged, your purchase protection will repair or compensate the value of the article up to forty five days after the purchase date. This purchase protection applies for items purchased in your own country or abroad. You will have up to thirty days to open a claim case. To get the details of your price protection, please click here to download applicable terms and conditions.

This protection does not apply for articles purchased in Cuba, Syria, Sudan, Iran, North Korea, Crimea, or other countries listed on OFAC.

To activate your purchase protection or follow up on a claim, please visit the Visa Benefits Portal.

If you bought a new item with your Visa Platinum, and you find it at a lower price up to thirty days after you bought it, your price protection will compensate the price difference up to the amount listed, per item per account per year. This price protection applies for items purchased in your own country or abroad. You have up to thirty days to open a claim. To get the details of your price protection, please click here to download applicable terms and conditions.

This protection does not apply for articles purchased in Cuba, Syria, Sudan, Iran, North Korea, Crimea, or other countries listed on OFAC.

To activate your price protection or follow up on a claim, please visit the Visa Benefits Portal.

If you bought a new item with your Visa Platinum, your extended warranty will double or extend the free repair time period provided by the original manufacturer of the item, for up to an additional year, for items that have a manufacturer warranty of a minimum three months and up to three years in length. This protections strictly follows the original warranty provided by the manufacturer. You will have up to thirty days to open a claim case. To get the details of your extended warranty, please click here to download applicable terms and conditions.

This protection does not apply for articles purchased in Cuba, Syria, Sudan, Iran, North Korea, Crimea, or other countries listed on OFAC.

To activate your extended warranty or follow up on a claim, please visit the Visa Benefits Portal.

Through the Visa Customer Services Center, Visa provides 24-hour access to card related benefits and services to Visa cardholders from Latin America and the Caribbean region traveling around the world or at home.

THE VISA CUSTOMER SERVICE CENTER PROVIDES INFORMATION ON:

• The Visa benefits associated to the cardholder’s Visa card
• Provides insurance certificates of coverage
• Transfers to the benefit experts for claims and emergency medical assistance
• Transfer to the Visa Rewards program experts
• Transfer to the Personal Concierge assistants
• Assist personnel at the bank’s branches and call center agents with card benefits information

Your Visa Debit Platinum card provides you with free information services and assistance so you travel safely and save money and time. As a Visa cardholder, you can obtain information 24 hours a day, 7 days a week by simply calling the Visa Card Benefit Services center.

ASSISTANCE PRIOR TO TRAVEL

Visa will provide you with information about your destination, ATM locations, currency exchange, visas or travel permits, health requirements, vaccination.

ASSISTANCE WHILE TRAVELING

Our agents at the Visa Card Benefit Services center will help you activate all benefits and services offered with your Visa Debit Platinum card, including the international emergency medical services.

Through the Visa Customer Services Center, Visa provides emergency services 24 hours a day to Visa cardholders worldwide. Cardholders can call the network of collect-call telephone numbers and request emergency services related to their Visa cards.

The emergency card replacement service provides the cardholder with an emergency Visa card replacement while the cardholder is at their home country or traveling abroad.¹

¹Service does not apply to Cuba, Syria, Sudan, Iran, North Korea, Crimea and other countries listed on OFAC.

Through the Visa Customer Services Center, Visa provides emergency services 24 hours a day to Visa cardholders worldwide. Cardholders can call the network of collect-call telephone numbers and request emergency services related to their Visa cards.

The emergency cash disbursement service provides you with cash if your card is lost or stolen, while the cardholder is at their home country or traveling abroad.¹

¹Service does not apply to Cuba, Syria, Sudan, Iran, North Korea, Crimea and other countries listed on OFAC.

No need to worry about booking a flight, reserving a table at the best local restaurant or sending gifts to your family. Your Visa Platinum Personal Assistant takes care of all that, and much more.

Your Visa Platinum debit card provides you with exceptional services free of charge and in your language, so you can save time and money. All you need to do is call your Visa Concierge Personal Assistant directly at 1+800-396-9665 (toll free call in the U.S. and Canada), or 1+303-967-1098 (collect call from any place in the world). The Personal Assistant will do everything possible to comply with your request.

As a Visa Platinum debit cardholder, you have unsurpassed privileges through offers that have been carefully selected to provide you with maximum enjoyment and value while traveling and shopping.

Specially designed to provide maximum flexibility, options, variety and access, Platinum My Rewards eliminates numerous restrictions and limitations imposed by other programs.All your purchases generate points you can convert into that vacation you deserve. With all those points you can: 

• Fly anywhere in the world, including the most popular destinations, on any airline of your choosing and without blackout date restrictions. In addition, flights reserved with the points you have earned on this program allow you to earn additional miles if you are enrolled in the frequent flyer program of your selected airline. 
• Stay at any hotel, anywhere in the world. Platinum My Rewards has carefully selected the best hotel companies to provide you with the most exclusive offers. 
• Car rentals in 26 rental companies around the globe. 
• The possibility to rent a private room, or a full apartment, house or villa through Home Away. 
• Activities at your favorite destination, including day tours, hop on hop off buses and even tickets for theme parks. 

Please call your bank to check if your Visa Platinum card provides Platinum My Rewards.