Introducing Visa University,

a payments-focused learning and development resource designed for financial industry professionals committed to building deep expertise.

 

Visa University courses are taught by some of Visa's most tenured and experienced professionals as well as leaders from around the payments industry. Our flexible, interactive training is available across multiple formats, so you can choose when, where and how to gain the knowledge and skills necessary to continue growing in your role and at your organization.

Topics and courses

Visa University courses are available in a variety of formats and range in length from a few hours to a few days. Courses are organized into five industry-relevant topics:

Become a Visa Certified Dispute Resolution Professional or expand your understanding of fraud, authorization, processing errors, consumer disputes, arbitration and compliance rules.

Understand the many aspects of our dynamic industry by exploring how payments are processed, the transaction cycle and digital payment technologies.

Build the necessary skills to grow a successful card portfolio and gain practical insights on key areas such as card profitability, marketing, risk management and data analysis.

Run your business more efficiently with in-depth knowledge of Visa’s operational systems and processes, including managing authorizations, billing statements and new Visa rules.

Stay up-to-date on the latest fraud reduction strategies through vital information on current threats and the risk management tools and tactics available to combat them.

Gain an understanding of the importance of cybersecurity, explore current trends and key concepts, and discover strategies for keeping your organization secure.

Register for any multi-day virtual course at least six weeks in advance and receive a 15% discount.

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Payments Management Lab

Payments Management Lab (PML) is a fully reimagined, virtual version of our popular Bankcard Management School, which has helped thousands of global participants advance their payments careers.

This global, 10-week program includes a mix of self-paced instructional content, collaborative, team-based learning and the chance to apply newfound skills in a competitive simulation.
 

  • Learn from experts: Each week introduces essential content including card strategy, marketing, risk and profitability, delivered by Visa professionals and industry experts.
     
  • Apply your skills: Utilize the skills you've learned in a pressure-free environment and gain real-world insights as you build a card portfolio in a team-based simulation.
     
  • Expand your network: Connect with peers from around the globe as you participate in activities, discussions, polls and more.
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Visa professional certification

Dispute Resolution Professional Certification, Visa's first-ever global certification, enables participants to increase professional credibility, improve business outcomes, drive growth objectives and expand their career prospects.

The program consists of two required exams with corresponding recommended courses. Upon completing each exam, you will receive a digital badge which can be shared publicly to highlight your progress.

After passing both exams, you will be recognized as a Visa Certified Dispute Resolution Professional. If you are new to the payments industry, we recommend beginning with our Introduction to Dispute Resolution course, which will help you build foundational knowledge and prepare to begin the certification process.

 

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Scholarships

In support of our new certification program, Visa is proud to offer up to 500 scholarships in the United States to individuals who may not have the means through their employer but want to gain new skills and find new career opportunities as Visa Certified Dispute Resolution Professionals. Additional information, including frequently asked questions and contact information for partner organizations responsible for administering scholarships, can be found on the Visa University website.
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Private training
 

All Visa University courses are available in two formats: open enrollment and private training.

Open enrollment courses are open to employees of any Visa client and allow for networking and connection with peers from across the globe.

Private training courses are limited to your organization's employees and provide the ability to meet your unique learning requirements while applying concepts directly to your business needs and goals. Additionally, private training allows your organization to choose when training occurs.

For more information on private training opportunities, please contact us at [email protected].